Privacy Policy

We, GigliBottega™, truly care about our customers and are serious about protecting their identity and personal information.

Our Privacy Policy applies to the personal information we collect through our website at www.giglibottega.com, through any printed or digital, direct or indirect communication, and through our customer interactions at our Physical Locations (Retail Stores, booths at festivals and events only). We consider our customers to be part of the family and understand their concern about privacy, so we have posted this privacy policy to inform you what personal information we collect, how this information is treated, and the choices you have regarding our use of your information, and how you may access your personal information.

This Privacy Policy applies to personal information we collect when we participate at trade-shows and festivals, through our website located at www.giglibottega.com, and through our customer interactions at our Physical Locations.

SECTION 1 - COLLECTION AND USE OF PERSONAL INFORMATION
You can browse at our Website or at our Physical Locations without giving any personal information.

We may collect personal information when you:

Purchase, order, return or exchange merchandise
Sign up for our newsletter, mailing list or any other marketing communications
Register on our Website
Apply for employment
Participate in one of our promotions, contests, trade-up programs or to respond a survey
Submit a comment or question to customer service via e-mail or visit our customer service desk at our Showroom

PURCHASES AND ORDERS:
You do not have to provide us with any Personal Information when you purchase products and services for cash at our Physical Locations. For the purposes of our Privacy Policy, Personal Information includes, without being limited to, name, billing address, shipping address, payment information (credit card numbers), email address, and phone number.

If you use a debit or credit card for any of your purchases, we collect your debit or credit card-related information and signature for the purposes of processing and administering your payment. We also collect your billing and shipping address, telephone address, email address and special instructions (if provided) in order to deliver the products you ordered.

EXCHANGES AND RETURNS:
When you return or exchange previously purchased merchandise at our Physical Locations, you may be asked to give your name, address, and phone number. For merchandise returns where a customer receives a refund on a debit or credit card, we will collect and use debit and credit-related information to process and administer the refund transaction.

MARKETING COMMUNICATIONS:
When you sign up to receive our newsletter, look books or other promotional communications via email, we may collect personal information such as your first and last name, email and/or mailing address (depending on method of delivery) and interests in order to provide you with the service you requested.

We want to contact you only if you want us to. You are free to choose at any time not to receive our promotional communications by reaching out to us via email at info@giglibottega.com or by mailing us at

ATTN: Gigli Bottega
591 Jane Street
York, Ontario CA
M6S4A3
ONLINE REGISTRATION:

Some of the features available on our Website (such as being able to follow-up with your order) may require you to register. When you register, we collect your first and last name, email address and a password that you select in order to provide and otherwise administer the service you requested. At the time you register online, we may ask your permission to send you future marketing information from GigliBottega or its marketing partners. To withdraw your consent for such communications, contact us at info@giglibottega.com or by mailing us at:

ATTN: Gigli Bottega
591 Jane Street
York, Ontario CA
M6S4A3

EMPLOYMENT OPPORTUNITIES :
We may advertise employment opportunities on our Website. In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information to process and respond to your application for employment or related inquiry.
CONTESTS, PROMOTIONS, TRADE-UP/RECYCLING PROGRAMS AND SURVEYS:
When you enter a contest, participate in a promotion, trade-up/recycling program, or respond to one of our surveys, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest, promotion and/or trade-up program and, for surveys, to understand our customers and enhance our product and service offerings, promotions and events. At the time you are entering the contest, promotion, trade-up/recycling program or survey, we may ask your permission to send you future marketing information from GigliBottega or its marketing partners. To withdraw your consent for such communications, contact us as set out in the "Unsubscribe" section below.
CUSTOMER SERVICE:
When you submit a comment or question to customer service via e-mail, or when you visit a customer service desk at our Physical Locations, we may collect personal information such as your name, e-mail or mailing address and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question.
SECTION 2 - DISCLOSURE OF PERSONAL INFORMATION
Personal Information will not be used without your consent for purposes other than those for which it was collected or in accordance with applicable laws. From time to time, we may wish to use your Personal Information for new or additional purposes. We will obtain your consent to use your Personal Information for such new or additional purposes before doing so. We may also use and disclose your Personal Information to other third parties under the following limited circumstances:

With service providers or suppliers that help with our business operations, our Web Site or Online Store, including those service providers and suppliers that help us market our products and services, provide analytics, process payments, administer programs, operations, fulfill requests, surveys, contests, sweepstakes, or product reviews; or
With your consent; or
When necessary to protect the safety, property, or other rights of GigliBottega, our customers or employees, to detect and prevent fraud; or
When otherwise required or permitted by law.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

When you on the links in our online store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

BEHAVIOURAL ADVERTISEMENT:
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page by clicking here.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

LEGAL:
We and our service providers must give your personal information in response to a search warrant or any other legally valid inquiry or order or to an investigative body in the case of a breach of an agreement or contravention of law, or as it is required by applicable law.
SALE OF BUSINESS:
We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of GigliBottega or as part of a corporate reorganization or stock sale or other change in corporate control.
SECTION 3 - WEBSITE INFORMATION
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect this information to help us understand and improve your experience on the Website.
SECTION 4 - COOKIES AND WEB BEACONS
Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on the pages on our Website where you are prompted to log in or that are customizable. If you have registered with our Website, these cookies help us identify you and may be necessary to provide you with products or services you request. Cookies may also provide us or our service providers with information that we will use to personalize our Web site in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website. Our Website may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.
SECTION 5 - HOTJAR
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

SECTION 6 - DEACTIVATE ACCOUNT/UNSUBSCRIBE
If you want to deactivate your account or do not wish to continue to receive e-mails from GigliBottega, please submit a request via email at info@giglibottega.com or at:
ATTN: Gigli Bottega
591 Jane Street
York, Ontario CA
M6S4A3

Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in giving us time to carry out your request.

SECTION 7 - SECURITY OF PERSONAL INFORMATION
We realize that our customers trust us to protect their personal information. We take that task seriously. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. GigliBottega will never ask you for your password in any unsolicited communication.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, GigliBottega does not represent, warrant or guarantee that personal information will be protected against loss, misuse or alteration and does not accept any liability for personal information submitted by you, nor for your or third parties' use or misuse of personal information.

Below are some recommendations to help ensure that your online shopping is safe.

If you use a public computer, always close your session when you are done.
Do not disclose your passwords. Remember that somebody who knows your password can access your account.
When you create a password, use at least 8 characters – a combination of letters and numbers is the best. Don't use dictionary words, your name, your e-mail address or any other personal information that can be easily obtained. It is also recommended to change your password often. If you need help, visit the "Login" page, click on "Change password" tab.
Use a different password for your different accounts online.
Beware of unsolicited e-mails and unsolicited phone calls.

In addition, GigliBottega will never contact you to ask you for information about your credit card number or bank account. Information like this should be sent to GigliBottega only when you do a transaction, by contacting directly or by modifying your account online. If you receive a suspicious e-mail with a link to update the information on your account, do not click on this link.

If a stranger contacts you, sends you an unsolicited email or asks you to confirm or give your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, orders paid by credit cards through this website will be accepted by GigliBottega only if the billing name and address match the name and address on the credit card of the buyer. If the information does not match, your order will be refused, even if the transaction was pre-authorized by your bank. In that case, the amount of the order will be available for use only when the credit will be back in your account. This can take from three to five business days.

SECTION 8 - ABOUT CHILDREN
CHILDREN UNDER 13:
You can browse our Website, but you cannot make a purchase. You also cannot become a registered user, or use any service that asks for personal information. Our site is not designed for children. We do not wish to collect personal information from children under 13. This policy is designed to protect children.

If you register with us and we discover that you are under 13, we will delete your registration information. We will send you an email message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.

SECTION 9 - EUROPEAN RESIDENTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

SECTION 10 - CHANGES TO OUR PRIVACY POLICY
This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.
CONTACT US
You may contact us with the contact information below at any time if you have any questions or comments about this Privacy Policy; wish to access, update and/or correct inaccuracies in our records of your personal information; to withdraw your consent for marketing communications; or have a complaint about the manner in which we treat your personal information.
ATTN: Gigli Bottega
591 Jane Street
York, Ontario CA
M6S4A3

Updated July 29, 2020